Of the added than 25,000 acclaim agenda complaints the Consumer Financial Protection Bureau has candy amid the November 2011 barrage of its complaint database and aftermost September, Capital One accustomed the better share, according to new assay from the U.S. Public Absorption Research Group.
Roughly 21% of all complaints were fabricated about Capital One (COF), followed by 18% about Citibank (C), 13% for Bank of America (BAC) and 13% about Chase (JPM). Capital One said that it no best has the accomplished cardinal of complaints, based on added contempo abstracts from the CFPB’s complaint database, and that it charcoal “committed to alive with our barter to dness any issues they may have.”
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Based on the arrangement of complaints to agenda acquirement volume, however, GE Capital Retail garnered the accomplished cardinal of grievances through September — with 88 complaints for every $1 billion in acquirement volume. Some of these complaints sparked the CFPB to booty acknowledged activity aftermost month, acclimation GE Capital’s medical acclaim agenda business to accord $34.1 actor to added than one actor barter for ambiguous them into cerebration they were signing up for an interest-free band of credit.
GE Capital said it disputes this finding, calling the abstracts acclimated “incorrect,” according to backer Dori Abel. The agenda issuer believes a added adapted arrangement to attending at is the cardinal of complaints against the cardinal of accounts, and said it accustomed alone two complaints for every 1 actor accounts application that measure.
GE Capital backer Dori Abel said the PIRG allegation were based on “incorrect data,” and that its acquirement aggregate is added than three times the bulk PIRG used. That resulted in a “material aberration in the calculations,” Abel said. The absolute cardinal should be afterpiece to 17 or 18 complaints per $1 billion in transactions, not 88 as PIRG found, she said.
GE Capital takes added ratios into annual aback barometer complaints, including the cardinal of complaints against the cardinal of accounts, and said it accustomed alone two complaints for every 1 actor accounts application that measure.
Capital One accustomed 46 complaints per every $1 billion in acquirement volume, baronial additional afterwards GE Capital. Like GE Capital, Capital One was additionally answerable with ambiguous business approach and affected to acquittance barter $140 actor and pay a $25 actor amends in 2012.
The best accepted complaints amid all cardholders were about announcement disputes and issues with their absorption rates. Added consumers complained about character theft, artifice or abstraction or said they had agitation closing accounts, had been hit with inappropriate backward fees or had accomplished debt accumulating problems.
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The acceptable news: About 40% of acclaim agenda barter had their issues bound afterwards abode a complaint with the CFPB, the PIRG address found. And 29% accustomed refunds, accepting aback a average $128.
GE Capital was the best acceptable to allotment out refunds, accouterment budgetary abatement to about 40% of barter who complained. American Express (AXP) was the atomic likely, alone acceding refunds to 20% of consumers with complaints.
CNNMoney (New York) First appear January 14, 2014: 1:13 PM ET
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