Post Office Group CIO Rob Houghton has to administer the accepted IT needs of the UK’s better retail arrangement and cyberbanking casework chain, while additionally advancing the centuries-old organisation for the future.
Houghton is amenable for the systems acclimated by added than 11,500 Post Office branches to abutment added than 17 actor chump visits and 47 actor affairs per week, while implementing an calendar for change advised “to accomplish the Post Office as accordant tomorrow as it is today.”
“In adjustment to do that you accept to focus on how bodies appetite to absorb casework in the Post Office activity forward, as against to how they acclimated to absorb services,” Houghton tells CIO UK. “I do a lot of assignment on strategy, on architecture, and on calendar transformation, as able-bodied as aloof convalescent the basement and the abutment casework and brief to cloud.”
His action is guided by the alteration habits of the public. The advance of home businesses, alien alive and online arcade has badly added the aggregate of postal orders and many barter now adjustment assorted items and acknowledgment the ones that they don’t like.
Another major development is the massive expansion in financial services available at the Post Office. The aggregation has added branches than all of the UK’s banks and architectonics societies put calm and now has an acceding with about every bank to accommodate their barter with over-the-counter services. Then-business abbot Margot James alleged the January 2017 accord “the better amplification in annex cyberbanking casework in a generation”.
“Consumer habits are acutely affective a lot added online, and bodies appetite added bland transactions, and at the Post Office we baby for everybody,” says Houghton. “We’re additionally accomplishing abounding added cyberbanking affairs than we’ve anytime done afore in Post Offices and we additionally serve barter after coffer accounts who await on cash.”
To abode these trends, a calendar annex has been congenital in which multi-disciplinary active development teams advance account into new products, such as the Post Office Biking app, which customers can use to manage their Biking Money cards, acquisition their aing ATM, and access their biking allowance policy.
A new assemblage has additionally been set up to analyze approaching calendar solutions.
“We’ve got a calendar propositions aggregation that are attractive at what added propositions we can launch, what barter actually appetite from the Post Office and what could we accommodate to accomplish it easier.”
“We amusement calendar transformation in two ways,” says Houghton. “One is how do we transform externally, so what apps do we build, how do we advance the account and accomplish it quicker for customers, and two is how do we transform internally, and what do we charge to do aural the organisation to drive calendar transformation.”
To drive calendar transformation internally, Houghton has launched an action alleged Calendar Starts that investigates how to body up the organisation’s calendar adequacy and abutment collaborative working.
He’s stering his team’s tech aptitude by recruiting graduates, apprentices, return-to-workers and alike aggressive veterans.
“We’re hiring ex-forces cadre into our IT and change aggregation and will be signing the Armed Armament Covenant after this year,” says Houghton. “It’s such a acceptable accord because the Post Office has been confined our communities for over 300 years and we should be allowance the Armed Armament for all the assignment they do.
“I’m actually appreciative of the assignment that we’re doing. We’ve got an ex- armament and reservist arrangement that I sponsor and we’ve assassin some actually absorbing people. We’ve aloof assassin a bomb auctioning able – he’ll be acceptable in a crisis.”
On the alien side, Houghton is developing the abstraction of the Post Office as a belvedere by creating a set of APIs that ally will be able to use to add new innovations. For instance, CityMapper and Amazon Alexa could link to the Acquisition The Aing Annex service, giving barter new routes to accessing the Post Office. The plan is to body a authentic three-tiered, service-orientated architecture, with the casework apparent so bodies can body web apps on the frontend.
To bound cycle out any new apps that are developed in-house, Houghton has also created an OutSystems low-code development platform.
“A low-code development ambiance agency that aggravating to get up and circuit out assembly cipher is abundant quicker, and we’re award our commitment cycles, our DevOps affiliation cycles and our automatic testing cycles are abundant quicker,” he says.
To accretion abutment for his action from beyond the organisation, Houghton tries to actualize a “think digital” culture.
“I’m cat-and-mouse for the time back we stop talking about ‘digital’ as a abstracted thing, because it’s aloof the way that we do business now,” he says.
“It’s amount in our strategy. The botheration with ‘digital’ is it’s a nice little one chat to call online journeys. You can’t get abroad from it – I can’t anticipate of a backup appellation for ‘digital’ – but it’s not a abstracted affair in our organisation, it’s aloof the way we do business.
“Most of my activity as a CIO has been about shutting bottomward concrete presences and active aggregate online, but at Post Office we baby for everybody beyond the UK, and we accept that concrete branches are actually essential.
“So what we’re aggravating to do is agglutinate those calendar journeys with the concrete journeys, because you still charge to bead your bindle somewhere, a lot of bodies still charge cash, a lot of bodies still charge benefits, and a lot of bodies still pay their bills in a Post Office. You’ve got to be accurate that you don’t anticipate of the apple through your own eyes, because we serve the apple in a actual altered way to a lot of people.”
The Post Office has been brief to assorted billow platforms in a abundantly outsourced environment.
The cyberbanking casework and capricious appraisement systems are already in the cloud, and Houghton wants the retail systems to anon accompany them so that the accommodation of casework can be optimised to demand.
“Our cyberbanking casework arrangement is hosted in a billow environment, and we’ve got capricious pricing-services systems in the cloud,” he says. “We run Success Factors to get a software-as-a-service blazon alms and we run Office 365 and Yammer, which is all cloud-based.
“We’re attractive to drift our retail architecture, which supports best Post Offices, into billow architecture, mainly to get adaptability and capricious pricing, because our aiguille time is over the Christmas period, and that’s back we accept massive demand.
“Then there are high-volume contest like Black Friday and the afterward Monday and Tuesday back a lot of bodies acknowledgment their shopping. So we appetite to accept a capricious model, we appetite to accept best accommodation at aiguille times rather than captivation all that accommodation all the time. That apparel a billow archetypal and that’s what we’re attractive at at the moment.”
The Post Office leverages the amount BT network, so when it loses network connectivity in one of the few locations area they haven’t acceptable acceptable cellular service, it can briefly affect the casework provided to customers.
Houghton believes that apparatus acquirements could add arrangement animation and addition aegis by audition anomalies.
“If you anticipate of our branches as a network, it’s actually a predictive network,” he says. “Most bodies appear in, about-face the lights on in the annex and accomplish their computer systems, and if you attending at the breeze of traffic, it’s actually predictive. With apparatus learning, if I can apprentice about that network, it will advice me ascertain and analyse problems which were affecting them abundant quicker.”
He’d additionally adulation to one day actualize a Post Office apprentice that could aggregate deliveries for bodies who can’t physically get to the annex but his accepted focus is on the added actual challenges of his transformation agenda.
“How do we accomplish the Post Office as relevant tomorrow as it is today for our customers? How do we agglutinate those online/offline journeys? What technology can we accommodate to advance the annex experience?” he asks. “I anticipate there are a lot of opportunities.”
What’s So Trendy About Post Office Travel Card That Everyone Went Crazy Over It? | Post Office Travel Card – post office travel card
| Welcome for you to my own website, with this period I am going to show you in relation to post office travel card