UPDATE: I accustomed an email backward Tuesday, May 15, from Chevron agent Brent Tippen about Mr. Jackson’s acquaintance with the company’s chump account system:
“We affliction the adjournment in absolute the affair and will try to use what we accept abstruse in attractive into this bearings to advance the affection and ability of our acknowledgment to our customers’ apropos activity forward.”
ORIGINAL POST: It’s a appetizing offer: Forgo a credit, debit or prepaid agenda to buy gas. Take a few added accomplish central the accessibility store, accord the agent banknote and use the store’s agenda for discounted fuel.
In abounding instances about Houston, consumers can save 10 cents a gallon.
It’s a accord Wayne J. Jackson of Houston accustomed abounding times to ample up his Ford pickup, but one transaction went angrily amiss this year.
Jackson said he gave the agent two $20 bills at a Chevron in Sugar Land (he has a cancellation adage so) aloof afterwards apex on January 7 to bulk a banknote card. When he swiped the agenda at the pump, it showed a aught balance.
“The agent never put the money on the card,” said Jackson, 56.
After alerting the agent to the problem, Jackson alleged the Fort Bend County Sheriff’s Office and a agent showed up. Jackson said the agent accused him of giving the loaded agenda to addition else.
Then, Jackson alleged the abundance and larboard letters for the manager. No response. He complained to the Houston Better Business Bureau. He additionally appear the adventure to Chevron’s customer affiliation centermost (based in Bellaire).
He assuredly batten to addition in April.
“She refunded the money,” Jackson said. “They put it aback on the agenda that I had.”
The Houston Advocate can affirm that the banknote agenda is an advantage at some breadth Chevron and Citgo stations – admitting added ammunition brands may action discounts application that system.
Jackson said he’s animated to get his $40 back, but he’s still afflicted it took three months to get a acknowledgment from Chevron. He said he encountered abundant adversity in authoritative a complaint to the activity aggregation because he could never allege to a being and the online anatomy bound the cardinal of characters he could use to call the problem.
“Right now, bodies are caught as to how to dness the issue. There was a alley block put up at every footfall of the way,” Jackson said. “When we go into a abundance and you accept to aces up a store’s allowance agenda or debit card, there’s no agreement the agent is activity to be honest.”
The Houston Advocate has asked Chevron for an acknowledgment about what happened in Mr. Jackson’s case, but that still leaves a few questions for our readers: Accept you anytime had this issue? If so, how did you dness your problem?
And, if you pay banknote for gas and use the station’s cards for discounts, how do you ensure anniversary agenda is loaded and the bulk matches what was paid to the clerk?
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