BoingBoing pal and Citibank chump Jake Appelbaum approved to abjure some banknote with his ATM agenda on Saturday night. He accomplished his coffer annual continued ago in the US, but was in Toronto, Canada yesterday. Jake explains:
To my surprise, the ATM apparatus alone the transaction and apprenticed me to acquaintance my banking institution. The apparatus additionally appear on the cancellation “INELIGIBLE ACCOUNT.”
Jake alleged Citibank’s all-embracing chump abutment number, and anon abstruse that the lockout was allotment of a abundant beyond artifice crisis — by no bureau the alone abstracts aegis affair at Citibank in contempo months. Jake continues:
The administrator articular herself as a administrator called Carla ID#CRU194. I articular myself as an agitated chump whose annual was bound for some alien reason. She asked me a few questions about my location, my affair and afresh a me that my agenda was doubtable of fraud.
Naturally, I perked my aerial up and asked for capacity of any fraud. She a me that there had been no absolute counterfeit affairs on my account. Rather, she a me that the ATM networks of Canada, Russia and the United Kingdom accept been compromised. I acclimated the appellation chic aperture as a catechism and she afresh that there has been a chic aperture [ Ed. note: analogue here] of the ATM networks in those countries. The ATM arrangement in Canada has been compromised and as a result, application my ATM agenda over the Canadian arrangement bound my annual automatically. She a me that this has been an advancing affair for the aftermost two weeks. Back I asked why there was no media attention, she said she wasn’t sure. I said it was a appealing big accord and she agreed.
She a me that I would accept to acknowledgment to the United States to change my pin cardinal afore my agenda would be accurate and in a accessible accompaniment again. Back I a her that I would be traveling alfresco of the United States for at atomic a few months, possibly up to six, she afresh that I would accept to re-enter the United States to fix the problem.
In added words, if you’re a US Citibank chump aggravating to use your ATM agenda in Canada, Russia, or the UK adapted now — at ANY network, not aloof Citibank’s — you may acquisition yourself absolutely fuxx0red. The call-and-response goes like this:
Citibank customer: I’m stranded in a adopted country, I need cash, and I can’t abjure banknote from my account.
Citibank drone: d00d omfg we wuz 0wnz0red, it is teh suck!!!1!1 Go home and we’ll re-issue a new card. Afresh be able to go through this all over again, and again, and again.
Citibank customer: So alike if I fly all the way aback to the USA so you can affair me a new ATM card, you can’t affiance I won’t be bound out the actual aing day?
Citibank drone: yup! kthxbi!
Citibank didn’t handle Jake’s botheration in a customer-friendly way at all, and this appears to be accepted procedure.
Also, it seems this adventure is accepting little media attention, which begs the question: for each massive security aperture we do apprehend about at Citibank or added ample banking institutions, how abounding added activity afterwards our awareness?
This February 2 Fresno Bee commodity appears to be tangentially related, and here’s a adventure about a bent confidence accompanying to addition Citibank bogus ATM arrangement from 2004. But you’d anticipate a aegis adventure with the abeyant to leave bags of barter abandoned across afterwards banknote would get added notice. WTF?
Link to the abounding argument of Jake’s account.
Reader comment: Anonymous says,
Just capital to acknowledgment that it’s not aloof ATM cards that accept been afraid with Citi. I was affected to aing my Citi Mastercard by Citibank beforehand this anniversary “because one of their ‘affiliates’ was afraid and my agenda was affected”. I knew it had to be a bad drudge back back that _same card_ was complex in the DSW affiliate advice theft, they didn’t accomplish me aing the agenda afresh (they never alike contacted me). Forcing me to aing it now fabricated me doubtable it was Citi that had been hacked, and the commodity about the ATM drudge appealing abundant confirms it.
Reader comment: “Byte” in Poland says,
Not alone US barter of CitiBank accept problems, Polish accept also, but the attributes of problems is different.
According to abbreviate article: “CitiBank Handlowy S.A was ambuscade advice that it has been robbed” by Rafał Pawlak on hacking.pl (Link, abominably in Polish only) accounts of several hundred barter of CityBank Handlowy S.A has been beggared with use of Internet admission to their accounts. Translation of fragment of aloft article:
Robbed coffer has not a its barter that their accounts accept been bankrupt from money. Today (2003/03/02), coffer has been articular to be CitiBank, and it has been bent that baseborn money has been transferred through bureau in Szczecin.
Robbers accept bankrupt Internet accounts of several hundred barter of CityBank Handlowy S.A. In basic robbery citizens of Szczecin accept been complex and money accept been aloof from coffer accounts through bureau in Szczecin. (…)
Few account earlier, the aforementioned columnist has acquaint commodity (also affiliated from aloft text): “Virtual coffer robbery” (Link) with added capacity about the robbery, but the name of the coffer was not accepted at that time. According to that commodity twenty citizens of Szczecin accept baseborn 3 actor zlotys (approximately 950 thousand dollars.) Hackers accept installed software on bank’s barter computers, and acclimated it to aggregate data, that was afterwards acclimated to alteration money. There were alone two hackers, and added eighteen complex bodies provided their clandestine accounts for appointment baseborn money.
Hackers accept been accession and allegory data, about customers, for best time. Back they assuredly accept absitively that they accept abundant data, they accept started the activity of robbery, which has taken them about seven canicule to conduct. Fortunately for coffer barter all of robbers has been already arrested.
Since abstracts acclimated in robbery has been calm from computers acceptance to coffer customers, blaming coffer may not be appropriate. Still the coffer can be accused of ambuscade advice that it is actuality beggared (robbery took 7 days!!!), until the sum of money baseborn accomplished 3 actor zlotys.
I should additionally acknowledgment that there is bigger commodity in “Głos szczeciński” (“Szczecin Voice”), abominably I accept no admission to that commodity which is alone accessible in printed form.
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