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A Burnaby woman said she was brushed off by a above Canadian coffer afterwards she approved a agreement for a debit acquittal error.

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“I acquainted like they were aloof ambagious me a lot and aggravating to besom me off,” Allison Kelba told Global News.

Consumer Matters coverage:

Kelba says that, aback in January, she approved to pay a $929.99 veterinary bill with her debit card.

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The debit agenda beneath not once, but twice.

“I punched in the aforementioned amount, $929 and that was beneath and at that point, my coffer annual was drained,” says Kelba.

It angry out that there was a system-wide error.

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Kelba accomplished out to TD Coffer immediately.

Within three days, the aboriginal beneath debit transaction was antipodal and the money deposited aback into her account, but not the additional bootless debit transaction, she said.

So she was still out $929.99.

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READ MORE: How to analysis if you accept bearding money in a Canadian bank

She alleged TD chump account afresh for advice and opened up a claim.

Kelba says she was told it would booty 30 canicule for a response.

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“I alleged a ages after to acquisition out what was activity on and they told me it was still pending. I alleged now two months after and was told my affirmation had been closed,” Kelba said.

Kelba said she was accustomed no explanation.

So she angry to Consumer Matters for help.

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After extensive out, Consumer Matters accustomed an email from a TD agent aural days, answer to Kelba for the adjournment and frustration.

She was reimbursed immediately.

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In an email account TD states:

“….in this instance a aberration was made, which resulted in alone one debit acquittal actuality reimbursed, instead of the two debit affairs that were made. The acumen for this is that back a chump requires two refunds, two abstracted claims charge to be submitted. Unfortunately, there was no advertence in either of the two claims that the chump bare two refunds, and they were believed to be duplicates.”

Still, Kelba says she may change banks.

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“Consumer Matters did in two canicule what TD couldn’t do in about three months,” she said.

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