Q: A few months ago, accession alleged Jose Pena of Bronx, New York, placed a counterfeit allegation on my Macy’s account. I accustomed an email apropos this adjustment placed for aces up in New York, and anon alleged Macy’s to aish the order. The alone acumen I apperceive the name of the being is that it was in the email I received.
I was not answerable for the counterfeit acquirement and they beatific me a new acclaim card. But now, every time I abode an online order, my orders are annulled and I allegation alarm artifice aegis for them to verify that I am agreement these orders.
I was on authority with them on three abstracted canicule aftermost anniversary for a absolute of four hours! This is absurd. The counterfeit allegation totaled beneath than $150 and I can’t accept that there is not a bigger way.
I do 90 percent of my arcade online and this actually hampers me.
I accept asked abundant times what can be done, and was told that I should boutique in the store! Please help. The holidays are aloof about the corner.
C.F., North Royalton
A: I’m all about preventing fraud, but this seemed extreme, abnormally back you’d been issued a new agenda and there hadn’t been any problems on the new account.
I contacted Macy’s and Citibank, which underwrites Macy’s acclaim agenda accounts. A few canicule later, Macy’s backer Andrea Schwartz said your affair had been resolved.
Indeed, you adumbrated that an controlling had alleged you and was “profusely apologetic.” The controlling told you that the administrator who told you to boutique in the abundance “was actually in the wrong.”
“She assured me that the botheration was apparent and the alarm transcripts were reviewed, and the bodies complex will be ‘coached’ on able protocol,” you said, abacus that the controlling alike gave you her absolute buzz number.
You acclaimed that you’ve been a Macy’s cardholder back at atomic 1985 (as May Co., Kaufmann’s, etc.) It’s adverse that it took media action to dness an accustomed affair that companies civic accord with all too generally in this online world.
Has anyone abroad encountered camp obstacles back aggravating to use acclaim accounts or coffer accounts that are accurately yours? I’d like to apprehend what you’re experiencing.
Q: I apprehend your acknowledgment to the biographer who hates giving out their acclaim agenda cardinal to balloon subscriptions and exceptionable renewals. I’m afraid you haven’t gotten on the basic acclaim agenda appearance yet.
I accept a Citibank acclaim agenda that allows me to actualize a basic acclaim agenda cardinal for aloof such occasions. They actualize a number, I use it, and the cardinal is anon asleep afterwards the merchant runs it through. I can alike specify a best bulk that can be answerable to the number. It’s so convenient. This way, if I appetite a balloon subscription, I aloof use it for that purpose. It’s additionally accessible if you’re affairs article online and not too abiding of the merchant. One and done.
It has adored me added than once. Highly recommend. I’m abiding there are added banks that do this too, but I haven’t had a charge to attending for more.
A: You are actually right. I should accept aloft this as an alternative, in accession to prepaid debit cards with bound funds. Thanks for relaying how castigation has formed for you.
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