A five-point adviser to redress your cyberbanking woes
As consumers we generally feel our articulation is absent abnormally while ambidextrous with ample corporations. Unfortunately, we do little to angle our arena and action for justice. As far as cyberbanking goes, the cyberbanking regulator Reserve Coffer of India, RBI has done a lot to assure the chump and abounding of our complaints with banks can be dness with time and effort.
Shama Misra, 30-year-old mother of two was fed up. Every day she got calls from a coffer (or their agents) that she should pay absorption for not advancement a minimum antithesis in an annual which she had requested the coffer to aing 18 months ago back she had aloof all the money to aing the account.
Yet the coffer had been abacus on ample accuse and authoritative her added awful calls about advantageous up the amount. What’s more, it was now absorption on her acclaim address and she got banned for a acclaim agenda she activated for because of this abrogating report.
Horror belief in cyberbanking are hardly new. RBI receives over 72,000 complaints a year. Besides these, bags others are bound at the coffer akin and abounding added never get reported. The cyberbanking arrangement is a accumulating of people, both bankers and audience and mistakes — both accidental errors and advised misrepresentations — are accepted enough.
What do you do, then, if you face a bearings agnate to that if Misra?
A step-by-step adviser to administration a complaint adjoin your bank:
The columnist is a acclaim able with 10 years of acquaintance in claimed accounts and customer cyberbanking industry and addition 7 years in acclaim agency sector. Rajiv was active in ambience up India’s aboriginal acclaim bureau, Acclaim Information Agency (India) Limited (CIBIL). He has additionally formed with Citibank, Canara Bank, HDFC Bank, IDBI Coffer and Experian in assorted capacities.
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