The aboriginal aphorism of Mother’s Day is don’t accomplish fun of your mom. “On Father’s Day, you can say, ‘Dad, all you appetite is a sandwich!’ or ‘Dad, you nap a lot,’ ” says Tina Neidlein, a Hallmark greeting agenda writer. “But if you accomplish fun of your mother, she’s activity to cry. And you can’t alike accomplish fun of that.”
I’m sitting in the Hallmark library at the company’s multibuilding abode in Kansas City, Mo. The allowance is abounding with self-help guides, coffee table books, photography collections, children’s stories, and balladry anthologies. There are a few copies of Eat, Pray, Love. This year marks the 100th ceremony of Mother’s Day, and Hallmark has presented me a task: Abode two greeting cards, one funny and one sweet. “You anticipate Mother’s Day is hard? Try birthdays,” says Suzanne Berry, the affable Hallmark editor who will be reviewing my work. “Every year it’s, like, ‘Hmm, how do I accomplish addition advertence to candles and altogether cake?’ ”
The affection at Hallmark’s abode is upbeat. Employees allege in greeting agenda argot (envelopes are “eps,” a agenda is a “SKU,” afterwards the barcode on the back), and the offices are busy with balloons and bright posters. But the animated arena is misleading. The company—in fact, the absolute $6.3 billion greeting agenda industry—is hurting. Analysts at IbisWorld appraisal that greeting agenda acquirement as a accomplished will bead 3.5 percent this year, and they don’t see things convalescent any time soon. In 2013, Hallmark fabricated $3.9 billion in revenue, bottomward from $4.1 billion in 2010. Customers accept become addicted of e-cards for affluence and high-end handmade crafts for added thoughtfulness. “We’ve absolutely talked to both Hallmark and American Greetings about axis our e-cards into absolute cards,” says Duncan Mitchell, co-founder of the accepted and snarky Someecards.com. (“I can’t delay for the day aback I can alcohol with my kids instead of because of them,” reads a archetypal message.) “But we never did it, because they capital to keep, like, 95 percent of the money, and for us it’s aloof not account it.”
The industry may be in decline, but Hallmark is still assuredly its king. IbisWorld puts Hallmark’s bazaar allotment at about 45 percent; American Greetings, its aing competitor, comes in at 16 percent.
Hallmark didn’t ad-lib the greeting card—that acclaim belongs to a London art boutique way aback in 1846—but its modern-day anatomy is about alone the conception of Joyce Hall. He founded the aggregation in 1910, when, as an 18-year-old traveling salesman, he accustomed in Kansas City and started affairs postcards out of two shoeboxes. Bristles years afterwards he’d switched to greeting cards; afterwards a blaze destroyed his inventory, he purchased press presses to accomplish them himself. In 1932, aloof four years afterwards Mickey Mouse’s aboriginal film, Hall accountant Disney characters to put on his cards—a clear-sighted move that makes the Hallmark-Disney accord one of the oldest licensing agreements still in existence. Then, in 1935, the aggregation asked abundance owners to stop affairs cards abaft the counter. Instead, it provided free-standing affectation shelves that attending a lot like the ones in greeting agenda aisles today.
The Hall ancestors still owns Hallmark, and Joyce’s grandsons Don Jr. and Dave Hall are arch controlling administrator and admiral of Hallmark North America, respectively. They administer 11,300 full-time staffers beyond the world, but alone 40 writers. Those 40, best of whom are women, abode every card, book, acknowledgment note, and one-a-day agenda Hallmark produces. “I didn’t alike apperceive this was a absolute job until my academy adviser appropriate I apply,” says Carolina Fernandez, a 23-year-old Hallmark biographer who was assassin out of academy on the area that she admired to abode and was, as she admits, “really, absolutely cheesy.”
More than 133 million Mother’s Day cards will be awash this year, about bisected of them by Hallmark. It takes about 15 months for the aggregation to actualize a band of greeting cards, which agency this year’s Mother’s Day alternation was started aback in February 2013. First, artefact managers assay the antecedent year’s band to see what awash able-bodied and what didn’t—a convenance Joyce Hall started as aboriginal as the 1920s. The acknowledged cards are again best up for the aing year, admitting that doesn’t necessarily beggarly the losers bead out. “If you accept a Coke machine, you’re not activity to banal it with alone Coke, alike admitting that’s the best accepted soda,” says Angela Ensminger, Hallmark’s artistic strategist. “You’re activity to put a Sprite in there, a Fanta. That way, you abode to added people.” In 2013, Hallmark noticed that about all of its 900 Mother’s Day cards were pink, so this year its designers fabricated a acquainted attack to accept added colors. “I absolutely accurate that decision. I don’t alike like pink,” says Leslie Siebert, a artist who’s been alive on a teal, yellow, and acceptable band of $10 handmade-looking cards to attack anon with artisanal offerings from food such as Papyrus.
Because Hallmark cards are advised to abode to as abounding bodies as possible, their change is a window into America’s cultural shifts. The company’s ancient cards featured grandiloquent, multistanza balladry about friendship, thankfulness, or love. Messages are beneath now and about consistently accounting in communicative prose. A few years ago the aggregation started acceptance balmy anathema words. “You can say ‘ass’ in a agenda now! That afflicted my career!” says Neidlein, who writes cards for Hallmark’s funnier Shoebox line.
For a continued time, Mother’s Day cards were accounting alone for husbands and accouchement to accord to their wives or moms. That afflicted in the 1980s, aback Hallmark started authoritative cards for stepmothers. The aggregation avoids that word, though, because of the evil-stepmother stereotype, preferring the abnormally passive-aggressive “Dad’s wife.” It additionally makes cards for babyish mamas, bearing mothers, and adoptive parents. A few years ago, Hallmark noticed that Mother’s Day cards that didn’t say “wife” were affairs well; this year it’s absolution its aboriginal band of gender-neutral cards for bodies who accept a “partner.”
“Roles are absolutely changing,” says Lauren Benson, Hallmark’s beat director. “We can’t apperceive if the being you’re affairs a Mother’s Day agenda for is absolutely your mother or if it’s your grandmother, aunt, or aloof addition who is like a mom to you.” According to Hallmark, babyish boomer women are abandonment the appellation “grandma” because they anticipate it makes them complete old. The aggregation has added Gigi, Mimi, and Glamma, which it swears bodies absolutely use. A Glamma, as Ensminger puts it, is “someone who stops by to see the grandkids on her way to Zumba.”
To abode these new ancestors roles, I’m asked to abode a agenda after absolutely application the words “mom” or “mother.” It can’t be best than 50 words, Berry tells me, and has to complete like article a being would absolutely say. “We allocution a lot about ‘universal specifics’ here, moments that anybody experiences, alike if they anticipate they’re the alone ones,” she says. You can allege about how your mom fixes your admired foods, Berry suggests, or takes affliction of you aback you accept the flu.
She gives me bisected an hour to abode the cards, which I mostly absorb in the library, flipping through a book about ons. I’m not that sappy, so I’m afraid aback the affected agenda comes quickly. “You may anticipate I don’t apprehension the dinners you fix, the added blankets you put out, or all the little things you do to about-face your home into mine—but I do,” I write. It’s article I’d never absolutely say out loud to anyone, alike my mother. Berry, of course, loves it. “The blankets are a admirable touch.”
The funny agenda is harder than expected. I try a agenda for a stepmother (“If the kids abound up to be failures, at atomic it’s not your fault!”) and a biological mother (“Sorry about all the wrinkles and amplitude marks.”) With bristles account left, I author bottomward article and duke it to Berry. “When I accept kids, I appetite to be aloof like you. Or Meryl Streep. At this point, it’s a tossup.” She reads it. “That’s appealing good. How’d you appear up with that?”
I shrug. “Everyone loves Meryl Streep.” Mom humor, it turns out, isn’t so adamantine to master.
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