We do our account boutique at Waitrose application a John Lewis/Waitrose allowance card. I am a abecedary and my abutment offers a 6% abatement on topping it up. However, this anniversary the antithesis mysteriously alone by £300. Where had my money gone? After initially actuality brash to address it to the badge as fraud, we were told it was a annihilate with the allowance agenda system. After abundant accomplishment on our part, it has refunded the money – well, it’s aback on the allowance card. Should I stop application allowance cards if they are, in fact, decumbent to accident their balance? RB,Cambridge
We initially approached Waitrose for an explanation, but were absent to John Lewis, which said: “We’re actual apologetic for the acquaintance RB had back application her allowance card. This was acquired by a abstruse annihilate and we accept alternate the funds to the card. We accept this was a one-off and are not acquainted of any added occurrences.” So it sounds as admitting you accept aloof been unlucky. A 6% abatement on every distinct boutique sounds too acceptable to miss, but this shows the accent of befitting tabs on your antithesis and ecology affairs actual carefully.
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