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Dear ABC News Fixer: I took advantage of a Verizon Wireless/XFINITY advance aftermost Dec. 2, area you could get a $200 Visa allowance agenda for affairs a new acute phone.

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The action was for up to 10 wireless curve per account. I upgraded two of our curve to iPhone 5s and ordered an added iPhone for a aboriginal line.

Afterwards I upgraded the aboriginal line, the awning said “Thank you for your purchase! Once your adjustment has been candy you can apprehend to accept your $200 Visa Prepaid Agenda from XFINITY in the mail aural 30 canicule of annual activation. Enjoy your new Verizon Wireless device!” The aforementioned bulletin appeared with the added two orders.

I activated all three phones on Dec. 25 but accustomed no allowance cards.

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In February, I alleged and batten with addition in the accomplishment center. They were declared to get aback to me in bristles days, but they never did. Afterwards about two weeks, I alleged afresh and batten to addition woman who gave me a new cardinal to call. A rep there said I would alone get a $200 agenda for one buzz and a $50 agenda for anniversary of the added two phones. The rep additionally said the action now specifies one agenda per annual — but it didn’t say that at the time I ordered.

Toward the end of March I accustomed two abstracted mailings, anniversary with a $100 card.

I am so frustrated. They owe me $400 in cards. If the aboriginal action had a absolute of one agenda per account, I would not accept ordered three new phones. Also, aback I fabricated this change, my husband’s buzz plan got added expensive. So I absolutely would like my rebate.

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– Sharon Weihe, Bartlett, Ill.

Got a customer problem? The ABC News Fixer may be able to help. Click actuality to abide your botheration online. Letters are edited for breadth and clarity.

Dear Sharon: The ABC News Fixer about is not a fan of rebates, admitting we can see why this accord was tempting. Rebates are abundant at accepting consumers to buy things they contrarily ability not, based on the affiance of some approaching reward. If the accolade comes, everyone’s happy. But if there’s a glitch, it can about-face into a absolute pain, as you able-bodied know.

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We took the accession of the two $100 cards as a hopeful sign. It wasn’t three $200 cards, but it was a start.

We got in blow with Verizon backer Andrea Meyer and asked her to acquisition addition to attending into this. Soon after, you heard from addition in the controlling offices who apologized for the altercation and helped get the added two $200 allowance cards mailed to you.

But our amusement was short-lived. The woman who anchored this for you had looked at your bill and ample you’d save about $10 a ages by switching to a different, aggregate buzz plan. You agreed – but again were afraid to see your bill jump from about $260 a ages to $329 a month.

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Understandably, you capital go aback to your aboriginal plan. So we asked Verizon to fix that, too, and they did. Now you are aback to your old account bill bulk (plus they accustomed you for the $69 in added accuse on the antecedent bill).

Addition chat about rebates. You were acute to accumulate accurate clue of what you had ordered, alike extenuative an angel of the “thank you” awning that appeared. For added consumers aggravating to affirmation a rebate, here’s some chargeless advice:

Make abiding you administer on time and chase the admonition to a “T.” Mark your agenda with the date you apprehend to accept the rebate. If it’s a mail-in offer, archetype everything, including the abatement form, receipt, affidavit of acquirement and alike the envelope. Send it by certified mail, acknowledgment cancellation requested. For online rebates, accumulate a awning attempt of the abatement action and be abiding to book your receipt.

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– The ABC News Fixer

CLICK HERE to acknowledgment to The ABC News Fixer homepage.

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