The active use of technology is acceptance CIBC to bear a abounding ambit of adjustable and adjustable cyberbanking casework to its ever-growing applicant abject
Author: Trevor Torzsas, Managing Director of Cards and Chump Accord Management, CIBC FirstCaribbean
October 12, 2018
FirstCaribbean was formed in 2002 afterward the alliance of CIBC West Indies and Barclays’ Caribbean operations. In December 2006, CIBC acquired Barclays’ pale and became the majority actor in FirstCaribbean. On June 20, 2011, we proudly appear that we would be co-branded beneath the CIBC banner, adopting the name CIBC FirstCaribbean.
Technology is active the approaching of CIBC Firstcaribbean by allowance us to actualize solutions that acquiesce our audience to coffer when, area and how they want
The accession of CIBC to the FirstCaribbean cast emphasises CIBC’s abutment of our bank, as able-bodied as its charge to carrying top-class casework to our audience and a first-rate alive ambiance for our employees. Our audience and our advisers beyond the Caribbean will abide to annual from the abiding advance that CIBC FirstCaribbean is making.
Today, CIBC FirstCaribbean is a coffer that builds relationships and offers a abounding ambit of market-leading cyberbanking services, including our corporate, investment, retail, business and all-embracing cyberbanking departments, as able-bodied as abundance administration services. We accept 80 branches and offices in 17 countries throughout the Caribbean. We are one of the bigger regionally listed cyberbanking institutions in the English and Dutch-speaking Caribbean, with over $11bn in assets and a bazaar capitalisation of $1.8bn. We additionally accept an appointment in Hong Kong.
The face of cyberbanking is alteration throughout the world, and CIBC FirstCaribbean intends to advance these changes with the expertise, candor and ability acquired from about 200 years of cyberbanking in the Caribbean. We are assured we will abide to be a bounded baton by putting our audience at the centre of aggregate we do.
The claimed touchAt FirstCaribbean, we ensure we accept a ambit of articles and casework that clothing all of our clients’ needs and, as such, we are acutely appreciative of the apartment of cards we are able to provide. We backpack a agenda for every business and claimed user, and are the alone bounded academy that provides audience with the accessibility of contactless debit and acclaim cards.
All of our cards accept world-class aegis appearance and aerial levels of adaptability and reliability. Our audience use our cards with aplomb due to the anti-fraud affiliation that comes with our adaptable and online cyberbanking offerings. Cardholders are added application their cards for all of their spending needs – at the banknote register, for arcade online and aback travelling overseas.
Our Visa Infinite and Visa Platinum cards are our best prestigious: holders of these characteristic cards adore unparalleled purchasing ability and accept admission to a apple of appropriate privileges, allowances and rewards advised alone for Infinite customers. The CIBC FirstCaribbean Visa Rewards Gold agenda gives our barter added options to acquire rewards on biking and merchandise.
Our new Banknote Aback Visa acclaim card, meanwhile, is the acute best for today’s value-conscious shoppers. Cardholders can adore both its cutting-edge look, with its easy-to-read vertical design, and the functionality provided by its automated cashback affection on every dollar spent. Our Banknote Aback Visa acclaim agenda is ideal if you are a first-time cardholder, aloof starting out in your career, or artlessly charge a acclaim agenda that absolutely helps save you money.
The CIBC FirstCaribbean British Airways Visa Platinum acclaim agenda provides automated enrolment in the absolute British Airways Executive Club. This is a actual accepted agenda for audience who are common travellers to Europe. Our abounding apartment of cards includes both chip-and-PIN and contactless offerings for aegis and convenience. The use of acclaim cards by our audience continues to abound rapidly because they are rewarding, defended and accessible to use.
Going the added mile As able-bodied as advance in our clients, CIBC FirstCaribbean supports advance and development in the added Caribbean region. In 2015, for instance, we opened our aboriginal annex in Aruba and, over the accomplished three years, we accept opened new cyberbanking centres in added markets, such as St Maarten, Trinidad and Tobago, and the Cayman Islands. We accept additionally launched a home allowance advantage plan so audience can assure their future.
We abide to accord aback to our communities via our ComTrust Foundation. Through the foundation, we set a at atomic $1m of the bank’s profits anniversary year to accord to important causes in the arena that focus on health, apprenticeship and the environment. Over the accomplished 16 years, this has amounted to added than $20m. Our advisers actively accept and participate in the charities we support. These efforts accord essentially to the amusing advancement of the communities we serve.
One of the ComTrust Foundation’s flagship contest is Airing for the Cure. Our airing has become one of the Caribbean’s bigger blight fundraising and educational initiatives, adopting over $2m for blight detection, analysis and affliction in the arena over the accomplished six years. We are appreciative to abide alluring bags of walkers, sponsors and supporters, from the Bahamas in the arctic to Trinidad and Tobago in the south. Our aftermost airing admiring added than 20,000 participants, and numbers abide to abound every year.
Digital transformationTechnology is one of our top priorities and has accustomed us to bear on our affiance of “banking that fits your life”. Technology is active the approaching of the coffer by allowance us to actualize solutions that acquiesce our audience to coffer when, area and how they want.
We accept upgraded several of our centralized systems and appear a new adaptable app and an upgraded online cyberbanking platform, which accept apart a beachcomber of new opportunities for us. Recently, we accept put artifice aegis in the easily of our audience with appearance such as Freeze My Card, adaptable area acceptance and added transaction controls. These enhancements accept becoming us a lot of acclaim from our audience and accustomed us to abide an industry baton in the Caribbean region.
Even added adorable is the actuality that we accept apparent a affecting access in the use of our another cyberbanking channels. Our best-in-class abstruse advancements are resonating with our audience and alteration the way they do business with us. Our ambition is to put cyberbanking in the easily of our audience and accommodate them with assorted means to collaborate with us.
We are focused on accouterment modern, agenda cyberbanking solutions to our audience by alert anxiously to their needs. We accept fabricated addition a focal point in our cyberbanking action so that we will consistently abide advanced of our industry peers. We accept accepted an active access to technology development, as we accept it is analytical to booty our articles and casework to bazaar bound and seamlessly. This is apparent by the assorted releases of our adaptable cyberbanking band-aid anniversary year.
Our success is alone accessible because of the accomplished assignment of our active business and technology teams, as able-bodied as our aing partnerships with a cardinal of technology providers. Our chump annual teams actively appoint with our audience through focus groups, analysis sessions and a cardinal of added acknowledgment channels. This helps us actuate what appearance would absolutely advance the cyberbanking acquaintance of the bodies we serve.
We acted on the acknowledgment we accept accustomed from audience and accept consistently revamped some of our casework back our adaptable barrage in 2016. Some of our best contempo developments are congenital on Visa technology and accept added chump security. These anti-fraud solutions were the aboriginal of their affectionate to be alien in the Caribbean; through our adaptable app, audience can calmly analysis their annual balances, alteration their funds amid accounts, pay their bills, accept in-app transaction alerts, clue their accolade points, administer for articles and abundant more.
We are continuously acceptable the appearance of our adaptable app and abacus new ones to ensure that it fits the lives of our clients. Our audience are at the affection of aggregate we do. The aggregation continues to accept to them, while they abide to accord us acknowledgment on how we can bigger serve them. We booty abundance that we are accomplishing this ambition from the industry-leading ratings we accept in assorted app stores, and accept been able to bigger affix with our audience artlessly by alert to them and responding to their needs. This has helped us abundantly as we accept apparent a about-face in the way our audience do business with us.
Our ancestor company, CIBC, continues to abutment our coffer and arena through cogent investment. CIBC is a baton in technology and we advance a aing accord in adjustment to capitalise on its knowledge, insights and success. With its help, our charge to creating transformative solutions that affix with our audience continues to go from backbone to strength.
The key to this is consistently putting our audience at the affection of our operations. We are alive on rolling out a few first-to-market casework in the arena over the advancing months, and we apperceive these developments will not alone accumulate our absolute audience happy, but additionally advice us to attract new ones.
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