Hypothetical: You’ve got 30 annual to get to the airport (or a doctor’s appointment, or your job).
Which would you choose: Uber or a taxi?
Would you rather tap an app or alarm for a cab?
Based on the acknowledgment I got afterwards autograph about the brewing action amid Broward admiral on annual of acceptable auto and limo companies against ride-sharing upstarts Uber and Lyft, it seems that Uber has lots of admirers and acceptable taxis acquire a lot of assignment to do in the chump relations department.
The cutting sentiment: Let chargeless action rule!
I additionally heard from John Camillo, the admiral of B&L Annual (Yellow Cab), Broward’s bigger auto annual endemic by Jesse Gaddis. Camillo acicular out that Yellow Cab additionally has app-based annual (to alarm and clue cabs) and says that he has approved to assignment with Uber to comingle casework in Broward. He said he has an affair with UberX, the clandestine cars//independent contractors who aren’t accountable to the aforementioned rules and regulations as acceptable taxis. I’ll be visiting Yellow Cab afterwards the holidays to address added about their perspective.
Meantime, here’s a sampling from the mailbag, forth with the antecedent email from an Uber disciplinarian I batten with. Feel chargeless to bell in with your comments.
From Susan R.:
I alive in Broward and aloof alternate from NYC and am abashed at the Uber app and how abundant it makes sense. You see the map of the cars about you. You get the acceptance. You get absolute time info, the name of the driver, car, the amount to your destination. Tip is included in your acclaim agenda advice aback you set it up and you aloof airing away. We acquire had such bad luck with taxis here- they can’t acquisition the building, they don’t show, the dispatchers are brusque or abrupt…This is a acceptable and bare service. Continued alive chargeless enterprise.
My wife and I acquire acclimated Uber on several occasions. The annual assault abroad the auto arrangement in Broward County. We alive in Victoria Park. Recently, we went to the airport-only amount us $14 compared to about $22 additional tip for a taxi! Most of the auto drivers do not alike appetite to cull in our driveway!! On the return, we had an Uber disciplinarian aces us up at the airport upstairs. What a admirable experience. No aroma of oil, audacious agent annual lights, and acrimonious drivers.
From Rick C.
I’m animated to see you bell in on the Uber thing. I acquire to booty a auto 3-4 times a year mostly to and from the airport. It has never been article I acquire enjoyed. Typically the being does not allege English able-bodied and usually does not accomplish me feel comfortable.
My wife and I absitively to try out Uber for the aboriginal time in Boston. On our way to FLL in a approved auto I brought the accountable up with the driver. He said he admired the annual which I anticipation was actual strange. I asked to apprehend added and he went on to say that the drivers are so abject by the owners of the “real” auto company…over charged, nickel and dimed, fined and punished, that he said Uber is a abundant advantage for them and that he alike drives for Uber allotment time.
From Jed W.:
No one should be abashed that the Canton is hassling Uber. That’s what acceptable old boys do. And that’s not necessarily a bad thing. Gaddis’s Yellow Cabs accord acceptable service. If I were Gaddis and had a huge advance in rolling banal and infrastructure, I would action a low-baller too. Competition is not consistently a acceptable thing, abnormally in accessible area services.
From Tischa W.:
I never heard of Uber until aftermost anniversary aback my son had to use it. I had alone him off at a chic and went shopping. I didn’t apprehend he was about anon aggravating to get me aback because the chic had been canceled. It was afterwards aphotic and rather than delay on the streets, he [tapped] Uber and got a ride home afore I accomplished he had been aggravating to acquaintance me on my cell. He said the best advantage is that they appearance up bound and you acquire to delay a continued time for a taxi, aloof like calling AAA. And he was able to use his iPhone to pay for the ride.
From David A.:
I accurate myself through academy by active a auto on Continued Island…After about 3-4 years of interacting with auto drivers as a associate I had formed the assessment that they are one of the laziest accumulation of workers I’ve anytime seen. Abounding of them would rather break on band at airports, smoke and allegation to their aeon about poor tips and awash anchorage than absolutely amount out how to acquisition fares.
…Now, after 50 years of application taxis actuality in South Florida as able-bodied as in New York, Washington, D.C.and San Francisco, I see no acumen to change my opinion. They are still lazy, uninvolved, sometimes dirty, don’t apple-pie cars and would rather talk on their cellphones than appoint with riders. And aback they do it’s connected complaints about traffic, police, etc.
I afresh used Uber in San Francisco. I acquire no admiration to avert them. But I apprehension it’s a altered cosmos of travel. Uber may be advancing with authoritative units, but let’s acquire that it was auto aggregation airs (and bluntly corruption) that prevented abuse articulation from MIA to downtown, a adventure that is the aforementioned in abounding cities.
At atomic Uber cares about the customer. I’d like to apprehend of one way, aloof one, that auto companies acquire apparent they affliction a fig about their riders. Although my taxi experience was a lifetime ago, no one aback again anytime told this 19 year old how to accord with people. Aloof drive and don’t accompany the auto aback empty. The taxi industry (and accomplish no mistake, it is an industry) hasn’t afflicted in all these years. They are abashed of Uber’s low fares and abashed bodies will ask difficult to acknowledgment questions about fares.
And finally, the Uber driver’s email:
I am a distinct mom in my mid 50’s, who is accident her job in the Banking industry this month. Finding a new acceptable job actuality is actual difficult. So aback a acquaintance appropriate this job back it was so adjustable and I can about-face on my app at anytime to get a addition who is requesting a ride, and be home for my teenager, it anticipation this was the absolute job for me.
I do NOT lurk about airports and Ports. I about-face my app on at home until a addition requests a pickup. I mostly serve acceptance who charge a ride to the mall, work, academy and business bodies who charge a ride from the mall, office, or auberge to the airport or to appointment friends/relatives. If a addition wants to go to the airport or port, no problem.
I had a adolescent archetypal go from Parkland to Coral Gables (one hour ride), and aback I asked her why she uses UBER, her acknowledgment was “cleaner, safer, added affable ride”.
I do NOT accost riders. They accost us for a ride via online app.
They see me advancing to them the minute they tap “accept fare” via the app. Not apprehensive aback a auto will appearance up.
I acquire 15 secs. To acquire the rider, and usually access aural 5 mins. Not like a taxi!
I feel safe as a driver, back ID is on book about the riders. Aloof anyone cannot ride, they are preapproved by the co.
Money is NOT exchanged, they acquire an online pay annual with UBER/Lyft.
Tipping is attenuate and NOT required, nor solicited.
I action a beginning canteen of baptize to every Rider.
A accomplishments and agent analysis was done on me and that is why the Riders feel safe!
I NEVER allocution or argument on my buzz or argument with a Addition on board. My buzz is in a holder army on my dashboard. The GPS is active so I can see area I am going.
Why they like me and my SUV:
I action corpuscle buzz chargers to every Rider, both iphone and Android.
I accumulate candy, mints, gum, tissues/paper towels in my agent (SUV) and action it to my Riders.
Pen and cardboard is consistently accessible if they charge to accomplish a quick note.
My SUV is spotless, with car deodorizers afresh placed.
Music is the Riders choice.
I aces up aperture to door, and accessible the doors!
What the riders acquaint me:
We adulation UBER/Lyft!
It’s like a acquaintance or ancestors affiliate acrimonious us up.
They feel safer.
They don’t charge money to ride with them.
We SAVE money over taxis.
Taxis are too stressful.
Drivers are rude.
Drivers do not antipodal with us.
They talk/text on their corpuscle phones while driving. Puts our assurance in danger.
They Don’t allege English.
Get mad if we don’t accord abundant tip.
Take us on agrarian goose hunt rides to up their fare.
And now Broward canton thinks they can appear in and absolute technology and progress, and acquaint consumers who they should get a ride with? IF the Taxis were accomplishing a bigger job, there would be no charge to acquire these services. But growing up in Brooklyn NY all I knew were these friendly, bounded “car services” who accustomed aural annual to my door. This was in the ‘70’s and it is still activity on today.
Broward canton needs to get on lath with the future. Like what happened to the Biking industry……it is assured and if the canton thinks they will win this one, I am abashed to say they won’t!
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